Terms of Delivery

General

Nemuri, registration number: FI13533914, address: Kekomäentie 10, 12240 Hikiä, Finland; sells products to companies and individuals of legal age. These terms of delivery are applied to your ordering from our web store and to the deliveries as well.

These terms of delivery are valid as of 31.01.2017. We have the right to change these terms of delivery unilaterally from time to time so please go them through each time and before you order from our web store.

Products and prices

The characteristics and the prices of the products in our web store are presented in each product presentation. We reserve the right to change the prices of the products and delivery expenses so please check the above amounts in the shopping basket before you accept the order. The prices of the products the value-added tax (VAT) and you can see the amount of VAT in the shopping basket and in the order confirmation.

Delivery expenses

The amount of the possible delivery expenses are 7,00€ in Finland, 17,00€ in Europe(outside Finland), and 46€ outside European Union. The amount of the delivery expenses will be added to the total amount of your order and you can see the amount of the delivery expenses in your shopping basket before you accept your order.

Ordering and contract

You can order the products in our web store by adding them into your shopping basket and by accepting your order and by paying it in the payment cashier. When ordering in our web store we require you to read and accept our terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.

Payment

For paying for your order you can choose any payment method for your shopping basket set in our web store. We use Klarna Checkout payment software. 

Confirmation of order and payment

After your successful order, we will send you an order confirmation to your e-mail, so please make sure that you provide your e-mail address when making your order.  In the order confirmation, we also confirm your method of payment. In case, due to an unexpected circumstance, we cannot accept your order, we’ll inform you promptly.  

Delivery

We will deliver your order via the delivery method set in our web store. 

Delivery time

Our typical delivery time: in Finland 3-5 days, EU and other countries for about one week. 

 

Right to cancel and return of the delivery 

A defective product can be returned to the seller for 14 days. In this case please contact: Nemuri/Viivi Kemppainen +358 50 5871719  viivi.kemppainen(at)kolumbus.fi                  

Defective goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery (at the latest within 14 days).

If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.

Our return address:

Nemuri/Viivi Kemppainen
Kekomäentie 10
12240 Hikiä
Finland

 

Inspection of the delivery, errors and problems 

Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is a defect in the product, please notify this to our Customer service promptly and at the latest within 14 days so we can agree on how to correct the situation. Regarding defects related to products ordered by consumers, we adhere to the mandatory provisions of the consumer protection legislation. 

Customer service

Our personnel is happy to help you with any questions regarding your order so please do not hesitate to contact us either by phone or e-mail at:

viivi.kemppainen@kolumbus.fi
+358 50 5871719

Limitation of liability

Nemuri shall not be liable for any direct, indirect, or other damage related to or arising from the order, delivery, or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory provisions of other applicable law.  

Disputes

In case of any dispute regarding your order, we wish to settle such primarily with you. So please contact our Customer service in such matters so we can try to settle the question.

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service.